WHO CAN FILE A COMPLAINT?
WHO IS A CONSUMER?
WHEN A COMPLAINT CAN BE FILED?
A complaint can be filed in writing if: -
WHERE A COMPLAINT CAN BE FILED?
The complaint may contain information as per model form shown below.
The complaint/reply should be supported with affidavit of party and witnesses, if
The Consumer Protection Act, 1986 (68 of 1986) prescribes establishment of
Consumer Disputes Redressal Agencies. As per Section 9 of the said Act the State
Government shall establish by notification establish a Consumer Disputes Redressal
Forum known as District Forum for each District and a State Consumer disputes
Redressal Commission known as State Commission for the State. The Central
Government shall establish a National Consumer Disputes Redressal Commission.
In view of the said Section the State Government has established District Forums
in each District and the State Commission in the capital of the State. The Central
Government has established the National Commission at New Delhi.
The Act has been enacted with a view to provide speedy and un-expensive remedy to
consumers and is aimed to protect the consumers from exploitation by traders and
The National Commission is headed by a President who shall be a sitting or retired
Judge of Supreme Court and shall consist of four other members one of whom shall
be a woman. The State Commission is headed by a President who shall be a sitting
or retired Judge of High Court and shall consist of two other members, one of whom
shall be a woman. Similarly, the District Forum shall consist of a President, who
shall be a sitting or retired District Judge or qualified to be a District Judge.
The District Forum also shall consist of two other members, one of whom shall be
The Act has not prescribed any educational qualification for the members but, the
Act requires that the member should be person of ability, integrity and standing
and should have adequate knowledge or experience of or have shown capacity in dealing
with, problems relating to economics, law, commerce, accountancy, industry, public
affairs or administration.
The President and other members of National Commission shall hold office for a term
of five years or up to the age of 70 years which ever is earlier whereas in State
Commission the term of office shall be five years or up to the age of 67 years which
ever is earlier. In District Forum also the term of President and members shall
be five year of up to age of 65 years which ever is earlier. Presidents and members
shall be eligible for reappointment for further five years or upto the age of 65
years whichever is earlier.
The appointment of members of National Commission shall be made by the Central Government
on recommendation of Selection Committee consisting of-
The Office of National Commission is situated at Janpath Bhawan, 5th floor, A Wing
(Old India Oil Building), New Delhi. The Office of M.P. State Commission is situated
at 76, Arera Hills, Bhopal.
At present there are 24 full time and 21 part time Forum in Madhya
Pradesh. In part time Forum the President of full time Forum holds link sittings
in a week or in a forth night.
The complaint may be filed within two years from the date on which cause of action
Any party aggrieved form the final order of District Forum may appeal to State Commission
within 30 days. Similarly, any party aggrieved from the final order passed in original
complaint decided by the State Commission may appeal to National Commission within
30 days. Order passed by National Commission in complaint filed before it is appeal
able in Supreme Court within 30 days. Appeal may contain information as per model
form shown below with certified copy of order. Any order, which is not final order,
may be challenged in revision before higher respective Commission.